Welcome to Miller Lane Aesthetics. By booking an appointment or receiving services from us, you agree to the following Terms of Service. Please read them carefully. DEFINITIONS “We”, “us”, and “our” refer to Miller Lane Aesthetics™. “You”, “your”, or “client” refers to any individual booking or receiving services. “Services” refers to all treatments, consultations, and retail offerings provided by Miller Ln Aesthetics. BOOKINGS & APPOINTMENTS All bookings must be made through our secure Timely online booking system. A non-refundable booking fee is required to secure your appointment. This amount will be applied toward the total cost of your service on the day. By making a booking, you acknowledge that you have completed the consultation form truthfully and to the best of your knowledge. Providing inaccurate or incomplete information may affect the outcome of your treatment. CANCELLATIONS, NO-SHOWS & LATENESS At Miller Lane Aesthetics, appointment times are reserved especially for you. Please note that this is a strict policy with no exceptions or waivers. These terms are designed to respect both your time and ours. Cancellations with less than 48 hours’ notice: Your booking fee will be forfeited and is non-refundable. Cancellations within 24 hours, no-shows, or late arrivals beyond 15 minutes: The full service fee will be charged. This must be settled before any future bookings can be made. Reschedules: Clients may flexibly reschedule up to 48 hours before their appointment without losing their booking deposit. The booking deposit will be automatically transferred to the new appointment. Cancellations with more than 48 hours’ notice: If you choose to cancel instead of rescheduling, the booking fee will remain on your client file as a credit to be used toward a future appointment. All appointments must be managed through our secure Timely booking system. Miller Lane Aesthetics kindly asks clients to respect these policies, as last-minute changes or missed appointments prevent other clients from securing bookings and significantly impact a small business. CONSULTATION FORMS & CLIENT RESPONSIBILITY Clients are required to complete the consultation form accurately prior to their appointment. By booking, you confirm that the information you provide is truthful and accurate. Failure to disclose relevant health information, medications, allergies, pregnancy, recent cosmetic procedures, or the use of prescription skincare and active skincare ingredients may result in treatment refusal or adverse effects, for which Miller Lane Aesthetics will not be held liable. Clients must inform us of any changes to their health, medications, or skincare routine prior to each appointment. REFUNDS & SATISFACTION All service sales are final. Refunds are not offered once a service has been performed. If you are unsatisfied with your service, please contact us within 24 hours so we may review the concern. Adjustments may be offered at our discretion. Due to hygiene regulations, we do not offer refunds or exchanges on retail products unless required under Australian Consumer Law. HEALTH & SAFETY Clients must disclose any allergies, medications, skincare use, health conditions, pregnancy, or recent cosmetic procedures via the consultation form. We reserve the right to decline, modify, or postpone a service where there are health or safety concerns. Certain treatments may require patch testing or may be unsuitable depending on medical history, skin condition, pregnancy, medications, allergies, or recent cosmetic procedures. Failure to disclose relevant information or follow aftercare instructions may result in adverse outcomes, for which Miller Lane Aesthetics will not be held liable. AFTERCARE Clients are responsible for following all aftercare instructions provided after their treatment. Failure to follow aftercare guidance may affect the results and longevity of your treatment. Miller Lane Aesthetics cannot guarantee treatment results where aftercare advice has not been followed. LIABILITY WAIVER You acknowledge that beauty, lash, brow, and skin treatments carry inherent risks and that results may vary between individuals. Miller Lane Aesthetics will not be held liable for adverse reactions, allergic responses, or dissatisfaction where consultation information has been incomplete, inaccurate, or aftercare instructions have not been followed. By booking an appointment, you acknowledge and accept these risks and release Miller Lane Aesthetics from liability related to services provided. Miller Lane Aesthetics maintains full professional and public liability insurance. PRIVACY Personal information is collected solely for booking and service purposes. Your information is kept confidential and will never be shared without your consent, except where required by law. By providing your contact details, you consent to receive appointment reminders and occasional updates from Miller Lane Aesthetics. You may opt out of communications at any time. PAYMENT & PRICING We accept payment via card through our Timely POS system. Contactless payments are accepted. Prices are subject to change without notice. Services are charged according to current pricing at the time of your appointment. Eligible booking deposits will transfer with rescheduled appointments in accordance with our cancellation and rescheduling policy. Full payment is due at the time of service. Payment disputes must be resolved directly with Miller Lane Aesthetics prior to making future bookings. We reserve the right to decline future services where disputes remain unresolved. MEDIA CONSENT Clients may be asked for permission to photograph or film treatments, results, or content for marketing purposes. These images may be used on our website, social media platforms, or promotional materials. Consent will always be requested before any photos or videos are taken or shared. By providing consent, you agree that Miller Lane Aesthetics may use these images for the purposes described. PROMOTIONS Promotional offers cannot be combined unless explicitly stated. All promotions are subject to availability and may be modified or withdrawn at any time at the discretion of Miller Lane Aesthetics, without prior notice. CHILDREN & GUESTS For safety reasons and to maintain the calm, personalised experience Miller Lane Aesthetics is known for, we kindly ask that children and additional guests do not attend appointments. Due to our intimate studio setting and limited waiting area capacity, clients are also asked to arrive no earlier than 5 minutes prior to their appointment time. FORCE MAJEURE Miller Lane Aesthetics will not be held liable for disruptions or inability to provide services due to events beyond our control. This includes but is not limited to illness, power outages, natural disasters, or government restrictions. AMENDMENTS These Terms of Service may be updated at any time. The most current version will always be available on our website. Continued use of our services constitutes acceptance of any updated Terms of Service. RIGHT TO REFUSE SERVICE We reserve the right to refuse service to anyone who behaves in a disrespectful, aggressive, or inappropriate manner, or who does not comply with our policies. CONTACT Miller Lane Aesthetics Shop G03/562 Willoughby Road Willoughby NSW 2068 enquiries@millerlnaesthetics.com.au 0477 504 177 By making a booking with Miller Lane Aesthetics, you confirm that you have read, understood, and agree to these Terms of Service and Cancellation Policy.